Friday, February 3, 2006

Safari hunt

This is just an update to my post from yesterday. After wasting well over 35 hours of troubleshooting time with this damn Zebra printer, I finally isolated and solved the issue with it either not printing or partial printing labels. What was it? Their DRIVER! And not just any driver... the latest version of the driver off their own website. After wasting days upon days talking to tech support, sending this thing back to them twice, and using multiple parallel, USB, and serial cables I came to isolate the problem to their own latest and greatest driver.

Great, right? Well, I figured I should tell them about it. Get this... they already knew about it not working with the .NET Framework. Mind you, I emailed like six people in the company and only one bothered to respond. They are well aware of the issue with their newest driver not working with the .NET framework (the old version worked just fine). Funny, it wasn't mentioned ANYWHERE on their website. It also wasn't mentioned in the "known issues" readme file that came with the download. So I guess it's OK for them to know and distribute CRAP drivers and leave it up to end users to play the "is it my cable? my printer? my program?" game.

0 comments: Copyright 2013 All Rights Reserved